Vybe Networks Inc.

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Vybe Networks Inc.

VoIP | Design | Apps | Marketing | Hosting | Connectivity

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2013-12-09 - DSL Outage

If you get DSL from us you may have experienced an outage on Saturday night, December 7, 2013. Details are sketchy so far but we have been informed that this was a general Bell issue affecting at least 886 DSL Resellers province wide.

The problem was an I/O card failing in a "multi-service edge router" that also acted as a fancy fibre switch. The card needed to be replaced, and then all the fibre needed to be reconnected. The description of the device (edge router) and number of Resellers affected shows it was in a deep network position for the Wholesale DSL infrastructure. The outage also affected the Business HSA DSL products, as well as customers who had fibre connections through us.

One customer had a degradation in speed after service was resumed. If this is happening to you please try resetting your ADSL modem. If you still have a problem then contact support@Vex.Net so that we can look into it.

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Good Words
from our Clients

Having used Vybe for a number of years I can truly say that their customer service team has always gone above and beyond for us whenever we had an issue. Their polite and friendly staff was always knowledgeable and took care of our issues in a timely manner.

Sam Eskenasi
Communications Officer
B'nai Brith Canada